Tredis · HOS Admin Console

Occupancy

67_%

+12% vs Mon

In-house

23_guests

14 rooms

ADR

₹ 27,400

+8% vs LW

NPS · last 7 days

9.2

12 responses

Arrivals today · 4

View all →

Guest	Room	Stay	Note
Mr & Mrs Aman Mehta+91 98765 43210 · Household Friend	Pudukkottai	4 nights	Anniversary
Sridhar KrishnamurthyUK · solo · first stay	Kensington — Signature Mini Suite	3 nights	Late arrival
The Rao FamilyBangalore · 2 adults, 2 children	Windsor — Luxe Heritage Suite	2 nights	Vegetarian, no onion
Priya & James FosterSingapore · honeymoon	Lake View	5 nights	Honeymoon · flowers, terrace dinner Tue

In-house · 14 rooms

View all →

Room	Guest	Day of	Status	Open
12 · Pudukkottai	Mr MehtaHousehold Friend · NPS pending	2 of 4	Settled	1 request
7 · Palace	Dr IyengarRepeat · 3rd stay	3 of 3	Departing	—
3 · Lake View	Mrs BanerjeeSolo · journalist	1 of 2	Settled	—

Open requests · 3

View all

Extra blanket

Room 12 · Pudukkottai · 11 min ago

In progress

Tap dripping in bath

Room 7 · Palace · 24 min ago · Engineering

Assigned

Late check-out till 14.00

Room 7 · Palace · approved by Anand

Approved

Celebrations · next 48h

All

Mehta · Anniversary

14 May · flowers + terrace dinner booked

P

Foster · Honeymoon

Arrives Tue · room set, terrace dinner pending

P

F&B · tonight

Kitchen →

Dinner covers

19.30 — 22.00

14 booked

Chef's Tasting

Sat — full · 1 waitlist

8/8

Weather · Kodaikanal

14° · misty

Lifts by 9.30 · sunset 18.42 · clear tonight

Bookings · this week

18

+4 vs LW

Direct vs OTA

73_%

direct

Pace · next 30d

82_%

filled

Cancellations

2

last 7d

Upcoming bookings · next 14 days

Ref	Guest	Room	Stay	Source	Total	Status
TRD-2026-A47B	Mr & Mrs Aman MehtaHousehold Friend · anniversary	Pudukkottai	12—16 May	Direct	₹ 1,79,360	Confirmed
TRD-2026-A52C	Sridhar KrishnamurthyUK · first stay	Kensington — Signature Mini Suite	12—15 May	MakeMyTrip	₹ 84,960	Confirmed
TRD-2026-A55F	The Rao FamilyBangalore · 4 guests	Windsor — Luxe Heritage Suite	12—14 May	Direct	₹ 66,080	Confirmed
TRD-2026-A58H	Priya & James FosterSingapore · honeymoon	Lake View	13—18 May	Direct	₹ 1,29,800	Confirmed
TRD-2026-A61K	Dr SubramaniamChennai · solo · journalist	Lake View	20—22 May	Direct	₹ 51,920	30% held
TRD-2026-A64M	The Wellington GroupUK · 6 guests · wedding scout	2 rooms	23—26 May	Direct	₹ 1,65,200	Awaiting payment

Rate calendar · next 7 days

Open D1

Date	Lake View	Garden	Palace	Pudukkottai
Tue 12 May	22,000	24,000	28,000	38,000
Wed 13 May	22,000	24,000	28,000	38,000
Thu 14 May	22,000	24,000	28,000	38,000
Fri 15 May	26,000	28,000	32,000	42,000
Sat 16 May	26,000	28,000	32,000	42,000
Sun 17 May	22,000	24,000	28,000	38,000

OTA parity

Booking.com

Last sync 4 min ago

In sync

MakeMyTrip

Last sync 6 min ago

In sync

Agoda

Last sync 1h ago · refresh failed

Out of sync

Goibibo

Last sync 12 min ago

In sync

EaseMyTrip

Last sync 8 min ago

In sync

A

Aman Mehta

guest_8a7f3e2 · joined September 2024 · WhatsApp +91 98765 43210

Household Friend · 78 score

Stays

3

+1 in progress

Total nights

9

+2 this stay

Lifetime spend

₹ 3,12,400

incl. F&B

NPS · last stay

10

promoter

Stays

Stay	Room	Dates	Spend	NPS
Current	Pudukkottai	12—16 May 2026	₹ 88,420 (running)	—
2nd	Windsor — Luxe Heritage Suite	14—18 Jan 2026	₹ 1,42,300	10
1st	Lake View	3—8 Sep 2025	₹ 81,680	9

Notes & preferences

Vegetarian, no onion-no garlic on Sundays through Tuesdays

Captured pre-arrival · 5 May 2026 by Priya

Pillow: medium feather

Captured 14 Jan 2026 · standing preference

Tea: Glenburn first-flush, milk on the side

Standing · since first stay

Anniversary 14 February · with Mira

Calendar entry · auto-outreach Feb 2027

Prefers WhatsApp over email

Set on profile

F&B history

Date	Items	Spend
12 May 2026 · dinner	Pollachi chicken, payasam, two coffees	₹ 6,200
17 Jan 2026 · tasting	Chef's Tasting × 2, with pairings	₹ 18,000
16 Jan 2026 · dinner	Vegetarian thali × 2, pal payasam	₹ 4,640

Loyalty

Tier · Household Friend

Score 78 · 122 to Thondaiman Elite

Member

+10 score this stay

Pudukkottai night 1 + 2

Anniversary bonus pending

+10 if stay overlaps 14 Feb (it doesn't — fall stay needed)

Conversations

Open chat

With Priya · today 8.12

"Good morning. The mist will lift..."

With Priya · yesterday 16.18

"Marigolds and jasmine from the orchard..."

With Front Desk · 10 May

"Confirmed terrace dinner for 14 May"

Reviews left

TripAdvisor · 14 Jan 2026

5 stars · "The Tea Room is one of those things..."

5★

Activity log

2026-05-12 09:22 · login_portal · ip 27.4.x.x
2026-05-12 08:40 · order_placed · TRD-FB-A47B · ₹1,229
2026-05-11 14:30 · checked_in · room_12
2026-05-11 14:30 · loyalty_post · +10 booking_arrival
2026-05-05 11:14 · pre_arrival_form · prefs updated

Rooms · clean

22

/ 35

In progress

5

attendants

Inspected

3

awaiting check-in

Out of order

1

Room 17 · maintenance

Room status board

Clean In progress Inspected OOO

01

Clean

02

Clean

03

Inspected

04

Cleaning

05

Clean

06

Clean

07

Departing

08

Clean

09

Clean

10

Inspected

11

Cleaning

12 · Pud.

In-house

13

Clean

14

Clean

15

In-house

16

Cleaning

17

OOO

18

Clean

19

In-house

20

Cleaning

21

Clean

Maintenance tickets · 4

+ New ticket

Tap dripping in bath

Room 7 · Palace · 24 min ago · Suresh assigned

In progress

Window latch loose

Room 17 · 2h ago · OOO till fixed

High

Hot water tank slow heat

Room 21 · this morning

Scheduled

Lamp bulb replacement

Tea room · self-noticed

Done

Linen counts · today

Bath towels

Stock 142 · used 28 · low at 100

142

King sheets

Stock 28 · used 6 · low at 20

28

Pillowcases

Stock 86 · used 22

86

Open orders

5

2 cooking

Avg prep · today

14_min

target 18

Covers · lunch

17

6 in-room

Daypart

Lunch_{12.30 — 15.00}

Hot kitchen

3

FB-A47B · Room 12

Pollachi country chicken

×1 · standard prep · with rice

Cooking · 8m

FB-A48C · Room 7

Bisi bele bath · Grilled trout

×2 · no onion (1)

New · 1m

FB-A49D · Table 3

Grilled trout · vegetable thali

×2 · vegetarian alt

New · 30s

Cold kitchen

1

FB-A47B · Room 12

Tomato rasam

×1 · vegetarian

Plated

Bar

0

Quiet for now.
Lunch beverages on the orders above.

Tea room

1

FB-A50E · Tea room

Glenburn Darjeeling × 2

Walk-in · biscuits incl.

New · 2m

Recently served · last 30 min

Order	Items	Source	Prep time	Folio
FB-A45A	Filter coffee, masala dosa, idli vada	Room 12 · breakfast	11m	Posted ₹0
FB-A46Z	Vegetable biryani, raita	Table 1 · walk-in	16m	Settled
FB-A44Y	Pal payasam, coffee	Room 19	5m	Posted ₹420

NPS · 30d

9.2

+0.3 vs prev

Reviews to respond

2

SLA 24h

Avg rating · all

4.8

across 6 platforms

Responses · 30d

14

100% within SLA

Unified review inbox · 8 new this week

SLA · 3h leftTripAdvisor★★★★☆

"Lovely place but the WiFi was spotty"

From Mr Patel · 11 May · stayed Tottenham — Premier Double · 4 nights · 8 of 10

SLA · 12h leftGoogle★★★★★

"The Tea Room is one of those things you don't realise you needed."

From A. Mehta · 11 May · Household Friend · 9 nights total

RespondedBooking.com★★★★★

"The chef cooked us a vegetarian Pudukkottai menu — extraordinary."

From Foster · 9 May · response by Anand at 9 May 14.30

RespondedMakeMyTrip★★★★★

"Quiet, considered, real heritage. Not a museum."

From Krishnamurthy · 8 May · response by Priya

Platform aggregate

Platform	Rating	Reviews	This month	Last sync
TripAdvisor	4.9 ★	87	+4	4 min ago
Google	4.7 ★	153	+9	4 min ago
Booking.com	9.4 /10	62	+3	6 min ago
MakeMyTrip	4.8 ★	41	+2	8 min ago
Goibibo	4.7 ★	28	+1	12 min ago
Agoda	9.2 /10	22	+0	1h ago

Total members

847

+23 last 30d

Household Friend

186

22% of base

Thondaiman Elite

29

3.4% of base

Founding Members

42

cohort closed

Member directory

Member	Tier	Score	Stays	Last stay	Lifetime
Aman Mehta+91 98765 43210 · joined Sep 2024	Household Friend	78	3	Current	₹ 3,12,400
Priya & James FosterSingapore · Founding Member	Thondaiman Elite	240	7	Today	₹ 9,84,200
Dr K. IyengarChennai · 3rd stay	Household Friend	125	3	Today	₹ 4,16,800
Sridhar KrishnamurthyUK · first stay	Guest of the House	15	1	Today	₹ 84,960
Mr R. WellingtonWedding scout · 2 nights	Guest of the House	0	0	Pending	—

Recent ledger events · last 24h

2026-05-12 14:30 · Mehta · stay.night_posted · +10 (Pud night 2)
2026-05-12 14:30 · Foster · stay.checked_in · +30 (Lake View pre-credit)
2026-05-12 13:18 · Mehta · fnb.posted · +2 (₹6,200)
2026-05-12 11:42 · Iyengar · stay.checked_out · final reconciliation
2026-05-12 09:14 · Krishnamurthy · stay.checked_in · +5
2026-05-11 17:22 · adjustment.manual · +20 to Foster · "Honeymoon goodwill" (by GM)

Tier movement · this month

2 ↑ Household Friend

Mehta (4 May), Iyengar (12 May)

+2

1 ↑ Thondaiman Elite

Foster (12 May, Founding Member)

+1

Founders' Dinner invitations

Sent to all 29 Elites for 14 Feb 2027

Sent

Owner view · read-only

Good morning, Princess Radha Niranjini.

Last 30 days at the residence — everything you'd glance at on a Monday morning.

Revenue · 30d

₹ 38.4_L

+18% vs prev

Occupancy · 30d

71_%

+9% vs prev

ADR · 30d

₹ 26,200

+5% vs prev

RevPAR · 30d

₹ 18,602

+15% vs prev

P&L · last 30 days

Download owner pack

Line	Amount	vs prev 30d
Room revenue	₹ 28.2 L	+19%
F&B revenue	₹ 8.4 L	+22%
Experiences	₹ 1.8 L	+8%
Gross revenue	₹ 38.4 L	+18%
Direct cost	₹ 12.8 L	+11%
Operating cost	₹ 9.2 L	+4%
EBITDA	₹ 16.4 L	+34%

Direct vs OTA · 30d

Direct · 73%

OTA · 27%

Direct share up from 31% pre-rebuild. Strategic Blueprint target: 40% by month 6.

Top source markets

Bangalore

28%

Chennai

19%

Mumbai

12%

London (NRI/UK)

9%

Singapore

7%

Other

25%

NPS trend · 12 weeks

Latest week: 9.2 · 12 responses · trend up since Feb

Loyalty growth

Members · total

847

Household Friends

186 (+8 this mo)

Thondaiman Elite

29 (+1 this mo)

Booking pace · next 60d

Next 8 weeks · 82% filled in week 1, dropping to 18% in week 8. Healthy.